Managed Cloud Operations

The exact scope depends on the environment and operating model.
Typical services include infrastructure monitoring, alert management, incident and problem management, patching, backup, change management, capacity reviews, operational automation and continuous optimization.
We define responsibilities and service boundaries before operations begin so your team knows exactly what Nubes owns and what remains internal.

Where the workload requires it, the operating model can include 24/7 monitoring and incident coverage through an agreed support model.
Not every environment needs the same service level. Development platforms and non-critical systems may use different support windows from customer-facing or business-critical workloads.
We define coverage around the actual business impact and service requirements rather than applying the most expensive model everywhere.
This is a better approach than making “24×7” the service itself. Large managed-service providers such as AWS and Rackspace use 24/7 coverage for critical operating models, but the broader service still includes monitoring, maintenance, backup, incident response and optimization.

We are cloud agnostic.
The service can cover AWS, Microsoft Azure, Google Cloud, Oracle Cloud Infrastructure and other cloud providers, together with supported private, hybrid and data-center infrastructure.
The operating model is adapted to the technologies already used by your organization rather than forcing the estate into one provider’s tooling.

There is some overlap, but the responsibility is different.
Managed Cloud Operations focuses on operating the cloud and infrastructure environment: monitoring, incidents, maintenance, backups, changes, capacity and continuous optimization.
DevOps & SRE focuses more on engineering practices for software delivery and service reliability, including CI/CD, platform engineering, SLOs and reliability automation.
They can work together, but they solve different problems.

Yes.
Managed operations do not have to mean complete outsourcing.
We can work in a co-managed model where your team keeps selected responsibilities and Nubes owns defined operational areas, escalation levels or specialist tasks.
This is often useful when internal teams understand the applications well but need stronger cloud, infrastructure or operational engineering capacity.

We define severity, ownership, escalation and response procedures before they are needed.
Monitoring should produce actionable alerts with a known response. During an incident, the priority is restoring service safely. Afterward, we review the cause and identify changes that can prevent recurrence.
AWS and Google both recommend structured incident management, business-impact prioritization, runbooks and root-cause-driven improvements rather than treating each alert as an isolated ticket.

Yes, these can be included in the managed scope.
We can operate backup schedules and checks, patch processes and recovery procedures, while keeping retention, RTO, RPO and approval requirements aligned with your business needs.
Where disaster recovery is critical, we also recommend regular restore or recovery testing rather than assuming that successful backup jobs guarantee recoverability.
AWS Managed Services similarly treats patching, backup management and restoration as core infrastructure operating capabilities.

We start by establishing a baseline for monitoring, incidents, recurring work, capacity, cost and operational risks.
We then identify manual tasks, repeated incidents, weak alerts and infrastructure inefficiencies that can be automated or redesigned.
The objective is not simply to operate the same environment forever. Good managed operations should gradually reduce toil and make the platform more predictable.
AWS’s Cloud Operations and Platform Enablement guidance explicitly recommends automation, standardized patterns and removing repetitive operational work while building stronger capabilities for workload teams.